Jessica Seghi

Jessica Seghi is a seasoned professional in customer experience management with extensive expertise in various roles spanning over two decades. Currently serving as the Customer Experience Manager at Crowe, Jessica leads voice of the customer initiatives to drive engagement and satisfaction. Prior experience includes a role as Director of Advisory Services at Verint, where Jessica managed a team of client analysts and collaborated with sales to enhance service offerings. Earlier positions involved leadership in client insights and analytics at OpinionLab, as well as market research and analysis roles at Lennar and Concord Homes. Jessica holds a degree in Organizational Leadership & Supervision from Purdue University, complementing a strong background in data analysis and customer engagement strategies.