Samantha Compton

Client Experience Education & Client Success Program Lead at Crowe

Samantha Compton, MA, CCSM has a diverse work experience spanning over two decades. Samantha has held various roles in different companies, showcasing their expertise in client success, customer engagement, and operations management.

Compton's most recent position was as the Client Experience Education & Client Success Program Lead at Crowe, where they developed and oversaw client experience education programs and served as the champion for client experience education and communications. Prior to that, they were the Client Success Lead at Crowe, where they fostered a Center of Excellence Model and advocated for collaboration between internal stakeholders to support client objectives.

Before joining Crowe, Compton worked at Cornerstone OnDemand as a Customer Engagement Manager, responsible for ensuring the success of customers in deploying their Cornerstone solution. Samantha strategically managed all service activities and served as a deployment expert.

Compton also has experience at HealthStream, where they held multiple roles, including Senior Success Manager, Customer Success Manager, and Operations Manager. In these positions, they focused on creating meaningful experiences for customers and supporting the adoption of HealthStream products and solutions in alignment with customers' organizational goals.

Additionally, Compton has prior experience at Memorial Hospital - University of Colorado Health, where they served as the Supervisor of Professional Development Resources, managing various areas within the division. Samantha also worked as an Executive Administrative Assistant and began their career at the hospital as a Certified Nursing Assistant/Unit Clerk.

Throughout their career, Compton has showcased their strong leadership skills, ability to build relationships with stakeholders, and commitment to customer success.

Samantha Compton holds a Bachelor's Degree in Counseling Psychology from Nazarene Bible College, which they obtained from 2001 to 2006. Samantha then pursued a Master's Degree in Clinical Counseling from the University of Northern Colorado, completing their studies from 2006 to 2009. Samantha has also obtained various certifications, including a Certified Customer Success Manager (CCSM) Level 2 from SuccessHACKER in December 2023, and a Psychotherapist certification from the Colorado Department of Regulatory Agencies in September 2010.

Links

Previous companies

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Timeline

  • Client Experience Education & Client Success Program Lead

    November, 2023 - present

  • Client Success Lead

    May, 2023

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