Shinead Riddle

Shinead Riddle began their career in 2012 as a Customer Service Supervisor at Big Lots Stores. In 2014, they joined Xerox as a Customer Care Representative. Shinead was promoted to Technical Support Supervisor in 2015, where they supervised a team of agents and was responsible for coaching and managing their performance in the call center. In 2016, Shinead joined Asurion as a Technical Support Specialist, providing technical support for electronics in the home. Shinead then moved to AGR Group in 2018, where they worked as an Energy Consultant, contacting residential and commercial customers in deregulated states and providing them with rate comparisons. In 2019, Shinead worked as a Call Center Trainer at MissionSide, delivering product knowledge and new hire training information while managing CSRs and peers. Shinead then moved to Goodwill Industries International, where they worked as an Ecommerce Specialist, taking and editing photos of products for the Goodwill online website. In 2020, Shinead became a Call Center Manager at Whitehardt, helping the company start up their call center. Most recently, in 2021, Shinead joined Crucial Learning as a Client Success Specialist, managing all logistical ends of the sales process and ensuring clients receive maximum value from Crucial Learnings training solutions. Shinead also works as a Technical Producer.

Shinead Riddle attended Genesis Career College from 2011 to 2012, studying Pharmacy Technician/Assistant.