Ayleen Perez

Head of Customer Operations at Cruisebound, inc.

Ayleen Perez has extensive work experience in various roles and industries. Ayleen started their career as a Special Events Manager and Purchasing Director at Trudy's Texas Star, Inc., where they managed company parties and events while also assisting with executive tasks. Ayleen then worked as a Field Organizer at Environment Texas & Public Citizen, focusing on organizing and advocating for environmental causes. Ayleen later joined Austin Women Entrepreneurs as a Program Director, where they managed monthly events and handled marketing materials. Ayleen then served as the Communications and Outreach Manager at PeopleFund, coordinating large-scale events and managing multi-media communications. Ayleen went on to become the Communications Director at HGR, Inc., where they established a marketing team and executed successful PR initiatives. Ayleen then joined FlashParking as the Director of Operations, overseeing customer onboarding and managing operational, financial, and HR systems. Ayleen continued their career at the Austin Film Society as the Director of Operations, implementing staff functions analysis and optimizing job functions, negotiating vendor contracts, and managing facilities and sales teams. Ayleen then joined ZenBusiness, first as the Senior Director of Customer Success, ensuring customer satisfaction, and later as the Director of Business Systems, leading a team of business system analysts. Most recently, Ayleen Perez was the Founder and Strategist at Chispa Consulting LLC, specializing in data-driven decisions and systems optimization for non-profits and small businesses. Currently, they serve as the Head of Customer Operations at Cruisebound, Inc., where they define and implements customer service processes and manages operational processes.

Ayleen Perez attended New College of Florida from 1998 to 2001, where they obtained a Bachelor of Arts degree in Spanish Language and Literature.

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Timeline

  • Head of Customer Operations

    February, 2023 - present

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