Fredarick Wilson

Fredarick Wilson has a diverse work experience spanning over many years. Fredarick'smost recent role was at Crunchyroll, where they served as a Senior Manager of Process Improvement. In this position, they were responsible for developing and updating CX processes, optimizing agent efficiency, and ensuring outstanding customer service.

Prior to their role at Crunchyroll, Fredarick worked at Funimation as a Global Customer Relation Manager, overseeing business interactions with customers and providing leadership to the customer support team.

Before that, Fredarick held various roles at HCSC-Blue Cross Blue Shield of Texas, AbiMar Foods, Walmart, Walgreens, and Henderson State University. In these positions, they demonstrated skills in supervising teams, managing production processes, and leading day-to-day operations.

Throughout their career, Fredarick has been recognized for their ability to improve employee retention, increase revenue, and resolve customer complaints. Fredarick has also contributed to the success of organizations through their strategic planning and marketing efforts.

In summary, Fredarick Wilson has a strong background in process improvement, customer experience management, and operational leadership. Fredarick has consistently excelled in their roles and brings a wealth of experience to any organization.

Fredarick Wilson obtained a Master's degree in Business Administration and Management, General from Texas A&M University-Texarkana in 2018. Prior to that, they completed their Bachelor of Business Administration (B.B.A.) in Business Administration and Management, General from Henderson State University, which they pursued from 2002 to 2007. In addition to their academic qualifications, Fredarick has obtained various certifications, including the Certified SAFe® 5 Scrum Master from Scaled Agile, Inc., the Project Management Essentials Certified (PMEC) - Advanced from the Management & Strategy Institute, the Lean Six Sigma White Belt Certified (LSSWB) from the Management & Strategy Institute, the Lean Six Sigma White Belt Certified - v4.0 - Advanced from the Management & Strategy Institute, the IAB Digital Marketing and Media Foundations Certification from Google Digital Garage, and the Certified SAFe® 5 Agilist from Scaled Agile, Inc.