Haley Helgesen

Haley Helgesen has extensive work experience as a technical writer and a senior technical writer. Haley has worked in various industries including gaming, software development, healthcare, and aerospace. Some notable companies they have worked for include Crunchyroll, Blizzard Entertainment, Agency Mania Solutions, RamQuest, CDW, Alcon, Triumph Aerospace, and Electronic Arts (EA).

At Blizzard Entertainment, Haley served as a Technical Writer and was responsible for writing, editing, and outputting content for the Battle.net Developer Platform. Haley also managed the documentation migration and integration of Premake documentation. Additionally, they designed and documented the Technical Writing process, which standardized documentation workflows and outlined project management and quality procedures.

At Agency Mania Solutions, Haley held the position of Senior Technical Writer. During their time there, they implemented a company-wide documentation control framework and oversaw all B2B UAT launches. Haley also created UI/UX testing documentation, conducted UI/UX testing for QA teams, and wrote Online Help for each client following UAT.

Haley worked as a Technical Writer at RamQuest, Inc. and was responsible for analyzing and interpreting specialized information to compose detailed documentation and technical manuals. Haley also consulted with subject matter experts to gather required information and implemented dynamic WalkMe instructional content for software suites.

CDW employed Haley as a Technical Writer, where they collaborated with stakeholders to restructure Managed Services' ServiceNow knowledge base and documentation. Haley also created process-driven documentation templates for ServiceNow authors and users and implemented search criteria for knowledge base items.

In their role at Alcon, Haley served as a Senior Technical Writer and was tasked with the production, review, and formal publication of complex infrastructure qualification documentation. Haley also pioneered company-wide Standard Operating Procedure (SOP) document guidelines and worked extensively with compliance teams, subject matter experts, partners, and clients to implement document compliance guidelines.

Haley's work at Triumph Aerospace involved creating and reviewing varied genres of documentation, with a focus on technical, commercial, and managerial proposals. Haley also composed and copyedited white papers, contracts, manuals, formal letters, company-level processes, and procedures. Additionally, they reviewed government materials, blueprints, diagrams, engineering drawings, sketches, and bill of materials to refine and translate information into accessible language and documentation.

Before their professional career, Haley worked as a University Writing Consultant at Western Illinois University, where they assisted students, professors, and community members with their writing needs. Haley provided consultations to help improve structure, organization, and composition of academic papers, as well as career and professional genres such as resumes, cover letters, and personal statements.

Haley also served as the Midwest Student Representative for Sigma Tau Delta, an international English Honor Society. In this role, they acted as a liaison between student members in their region and the executive committee, soliciting input, voicing concerns, and overseeing regional conferences, publications, and scholarship opportunities.

Finally, Haley gained experience as a Technical Writing and Documentation Intern at Electronic Arts (EA), where they created multimedia educational materials for Slack and Microsoft Office applications. Haley developed animated videos, screencasts, and visual guides for the EA Learn Curriculum and maintained and published projects and support documentation.

In summary, Haley Helgesen has a diverse background as a technical writer, with experience in various industries and expertise in documenting complex information and implementing documentation control processes.

Haley Helgesen has a diverse educational background. Haley obtained a diploma in General Studies from Oswego East High School from 2004 to 2008. Afterward, they attended Western Illinois University from 2015 to 2017, where they pursued a degree in English Language and Literature with a focus on Professional, Technical, Business, and Scientific Writing. In 2022, they enrolled at the University of Illinois Urbana-Champaign to pursue a Master of Science in Library and Information Science (MS/LIS), with no specified field of study. Additionally, they obtained a Snagit Certification from TechSmith in March 2023.