Jess Zhao

Jess Zhao has a diverse work experience that spans several industries and positions. Jess currently serves as the Head of Operations at Crux starting from August 2023. Previously, Jess held various roles at Landed, including VP of Operations, General Manager and Head of Operations, and Founding Head of Customer Experience. During their tenure at Landed, they achieved significant growth in customer base and revenue, leading to successful funding rounds. Before Landed, Jess worked as an R&D Lead at EdSurge, Director of Strategic Initiatives at College Track, and Consultant at Monitor Deloitte (formerly Monitor Group), where they worked on diverse projects across various industries. Their experience includes leading large-scale projects, managing client relationships, and developing pricing and marketing strategies. Jess also has a background in public relations and has experience in pro-bono consulting and recruitment. Jess started their career as a Summer Intern at Monitor Group.

Jess Zhao has a Bachelor of Arts degree in Economics and Psychology from Northwestern University. Jess also holds a Medill School of Journalism Integrated Marketing Communications Certificate from the same institution. Additionally, they have studied Economics, Psychology, and Archaeology at UCL. In 2014, Jess obtained a certification in Human-Centered Design for Social Innovation from Acumen.