Shashi Bhushan Rai is a seasoned professional with extensive experience in technical support and business analytics within the IT sector. Currently serving as the Lead Technical Support Analyst at CSG since November 2017, Shashi previously held various roles at Tata Consultancy Services from February 2010 to November 2017, including Business Associate and Business Analyst, with significant contributions to projects for Vodafone India and Bharat Sanchar Nigam Limited. Prior experience includes a position at IBM India Private Limited in Technical Operations. Shashi holds a Bachelor of Computer Applications degree from Sikkim Manipal Institute of Technology, completed in 2008.
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