Mohammed Ali Khalid

Mohammed Ali Khalid is an experienced IT professional currently serving as an IT Service Desk Manager at CTC Group since June 2015, where management of a team of 7 technicians has led to a 30% increase in the quality of first-line support for 800 end users. Previously, Mohammed held positions including Business Support Specialist at Kenana Engineering and Technical Services Ltd., achieving a 98% incident resolution rate while managing a team of 3, and Management Information System Analyst at UNDP, where implementation of ICT strategies and database administration for reintegration activities was accomplished. Earlier experience includes serving as Network Manager at Africa Microchips Advanced Technology Services Co. Ltd., overseeing LAN administration and Active Directory management. Mohammed holds a Master's degree in Computer Science from the University of Gezira and a Bachelor's degree in Computer Science from The Future University.