John Hernandez

John Hernandez has worked in the IT field for over 20 years. In 2000, they started as a Field Technician at CYBERNUTZ, where they developed processes for an over-the-phone technical support department, created checklists and work flows for field technicians, and created technician soft skills policies and work processes that increased customer satisfaction by 15%. In 2012, they moved to SITEL Nicaragua, where they developed and administered all call flow and soft skill processes for campaign agents, and was awarded Best Metrics and Performance in 2013. John also developed a site wide intranet communications site with SharePoint. In 2016, they became the Information Technology Manager at Managua Call Cen, where they successfully managed four call center branches and a magazine distribution center in a centralized network using AWS. John also migrated outdated Access database and Crystal reports systems to modern systems using SQL, Sugar CRM, and better program workflows. In 2021, they began working as a Project Manager at CuraCall, Inc. and as a Software Developer for freelance software development. As a Project Manager, they are responsible for creating plans for new app projects, from developing the ideas to creating the timelines and pushing for approval. As a Software Developer, they aim to write efficient and clean code, convert requirements into code, utilize analytical and creative thinking for the end product, and adhere to reasonable time constraints.

John Hernandez has a history of education that includes a degree in Computer Software Engineering from Microverse, obtained in 2021. John also holds certifications from Microverse and CertiProf, including the Microverse React & Redux Module, Microverse Software Development Program, Microverse JavaScript Module, Scrum Foundation Professional Certified (SFPC), Ruby on Rails, Ruby/Databases, HTML/CSS, and the Remote Work and Virtual Collaboration Professional Certificate (RWVCPC).