Johan Gedde

Johan Gedde has an extensive work experience in customer success and customer experience roles. Johan is currently serving as the VP of Customer Success at Curbio, where they manage and executes various home improvement projects to enhance property value. Prior to this, they worked as an Advisor to The Customer Experience Program at the University of Richmond, providing guidance and feedback on the program's effectiveness.

Before joining the University of Richmond, Johan held the position of SVP, Customer Experience and Success at ThreatConnect, a Cyber Security SaaS company. In this role, they were responsible for managing the customer experience, retention, revenue expansion, and customer advocacy. Johan also led a team that included onboarding, professional services, help desk, and customer success functions.

Furthermore, Johan has served as the Executive Vice President of Customer Success & Global Operations at Surefire Local, a SaaS company that focuses on local online marketing. During their tenure, they built and scaled the customer success organization and expanded the business. Johan also managed various departments, including customer onboarding, professional services, help desk, customer success, and writing services.

Prior to Surefire Local, Johan worked as the SVP of Client Services at FranConnect, a franchise management software company. In this role, they were responsible for improving the overall customer experience, expanding revenue, and reducing churn. Johan transformed the customer services organization into a proactive entity and developed innovative services to drive expansion.

Johan has also held leadership positions at Vocus, a SaaS public relations company, where they served as the VP of Client Services EMEA and oversaw the international operations and global market expansion. Johan played a key role in post-merger integration and was relocated to London for this position. Before that, they served as the Director of Professional Services and Project Manager at Vocus, where they developed programs and managed customer relationships to enhance customer satisfaction.

Early in their career, Johan worked as a Senior Consultant at Pitney Bowes Software, where they analyzed business processes and provided solutions based on business requirements. Johan gained experience in project management and team leadership.

Overall, Johan Gedde has a proven track record of driving customer success and enhancing the customer experience in various industries, including real estate, cybersecurity, SaaS, and franchise management.

Johan Gedde holds a Bachelor's Degree in Information and Decision Systems, Cum Laude from the University of Maryland. The start and end years of their education are not provided.