Senior Consultant, CRM Solution Delivery

Employment eligibility: Candidates must be legally authorized to work in the United States without sponsorship.

Work location: This position is remote.  Must work in a location within the United States. 

Travel: Limited travel for targeted customer visits outside of company-wide events

Compensation: Beginning at $104,500+, and equity

Benefits eligible: Yes

Reports to:  Rohit Narayan, Chief Customer Officer

About Cured

Cured is building the leading CRM and Marketing platform for healthcare organizations. Our platform empowers healthcare organizations to create and maintain meaningful, life long relationships with healthcare consumers through personalized multi-channel touch points delivered at the right time via the right channel throughout their journey. 

Cured believes we all should be able to access care with ease—informed and comforted—inside and outside of a doctor’s office. We work to unify people, process, and technology to dramatically improve experiences, efficiencies, and outcomes for those in need. We bring care full circle.

About the role

The Senior Associate role focuses on deploying Cured’s Network Management, Customer Experience, and Digital Marketing Solutions to our healthcare customers and supports our related internal solution development efforts. The role blends healthcare strategy and solution design with hands-on application build work.

Cured’s commitment

Cured is committed to a diverse workforce - we believe that a broad array of perspectives leads to happier employees, stronger products and more satisfied customers - so candidates belonging to traditionally underrepresented groups are strongly encouraged to apply.

Key responsibilities

• Manage implementations from start to finish
• Understand the capabilities of Cured’s solutions and communicate how it enables the customer’s strategic vision
• Lead and coordinate solution design, build, testing, and training
• Facilitate customer meetings through every phase of delivery
• Understand business processes, document functional requirements and make recommendations for technical strategy and configuration (across solutions)
• Identify process improvement opportunities with an eye towards scalability
• Provide product feedback and recommendations for streamlining workflows or UX/UI
• Engage in multiple engagements concurrently
• Be a mentor to other Customer Delivery team members

Minimum qualifications
Candidates need not have historical experience in the healthcare industry; however, they should be passionate about wanting to improve the ability for health providers to meaningfully connect individuals and their families with the right care. 

• 3-6 years of previous work experience
• 3-6 years of Salesforce (Sales, Service Cloud) implementation and configuration experience
• 3-6 years SaaS enterprise application implementation experience, CRM preferred
• Ability to lead data driven discussions and experience defining data requirements with an eye for data architecture and data integrity
• Experience assessing and improving user productivity and solution performance
• Strong analytical and quantitative problem-solving skills
• Excellent records of academic and professional leadership
• Ability to work collaboratively in a team environment
• Ability to work effectively with people at all levels in an organization
• Ability to communicate complex ideas effectively, both verbally and in writing, in English 
• Willingness to travel for targeted customer visits (approximately 25%)
• Additional skills preferred: SQL, Apex, Enterprise PaaS (AWS, Azure, GCP)

What will make you successful here:

• Desire to be an integral part of a fast-paced, growing healthcare technology company
• Passionate about healthcare and/or product development
• Excited about becoming a domain expert, and expanding your operational knowledge and technical skills
• Desire and ability to come up with creative design decisions to meet business needs
• Ability to deal with a changing environment and be a team player
• Strong initiative and willingness to jump in and get things done
• Commitment to building a healthy and supportive work environment for yourself and your colleagues

Compensation + benefits

• Beginning at $104,500+, and equity
• Health, vision, and dental coverage
• 401k savings program with employer match
• Open paid time off policy + generous paid holidays
• Paid parental leave

Cured is an equal employment opportunity employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cured will provide reasonable accommodations for qualified individuals with disabilities. All qualified candidates are encouraged to apply.

For additional information, please visit our website at cured.health