Ellen W.

Ellen W. has extensive experience in call center and operations management, primarily at Checks Unlimited and its affiliated companies since 2006. As Call Center Manager, Ellen leads a team of Inbound Call Center Representatives, focusing on performance monitoring, coaching, and training. Ellen's career spans various management roles, including Contact Center Manager and Operations Manager at PaperDirect, where responsibilities included budgetary development and implementing performance management tools for significant departmental improvements. With a solid educational background in Rehabilitation Counseling from the University of Northern Colorado, Ellen has played a key role in enhancing operational efficiencies and developing new systems across multiple departments and organizations.