Ruqaiya Al Lawati

Ruqaiya Al-Lawati is a seasoned professional with extensive experience in customer experience and change management across various banking and business sectors. Currently serving as the Director of Customer Institute and Senior Executive - Head of Experience & Change at Oman Housing Bank S.A.O.C, Al-Lawati has previously held leadership roles including Head of Change Management at ahlibank and Senior Manager of Business Process Re-engineering at BankDhofar. A strong background in analyzing and optimizing business processes, Al-Lawati has a proven track record of improving customer experience at all touchpoints. Al-Lawati's educational credentials include a Professional Certificate in CX from The CX Academy and a degree in MIS from Sultan Qaboos University.