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Kerstin Kastetter

Billing Operations Team Lead at Customer.io

Kerstin Kastetter has a diverse work experience history. Kerstin is currently employed at Customer.io as a Billing Operations Team Lead, starting in May 2022. Prior to this role, Kerstin worked as a Billing Specialist at the same company from August 2021 to May 2022.

Before joining Customer.io, Kerstin was the Deputy Executive Director at The Chorus of Westerly from December 2018 to July 2021. In this position, they successfully developed and managed fundraising campaigns and special events, raising over $400,000 annually. Kerstin also implemented a new ticketing and donor management software to streamline processes and improve donor relations. Kerstin also provided operational support for concerts and events, including a large community concert with over 15,000 attendees.

Prior to their role at The Chorus of Westerly, Kerstin worked at the North Carolina Academy of Physician Assistants. Kerstin initially served as an Administrative Coordinator from October 2016 to July 2017, managing multiple projects and providing administrative support. Kerstin then became a CME Coordinator from July 2017 to November 2018, organizing regional continuing education events and two annual conferences.

Kerstin's career started with AmeriCorps NCCC, where they held multiple roles. As a Corps Member from October 2014 to July 2015, they worked on various projects, including assisting struggling students at a public school and teaching nutrition lessons as part of an anti-obesity initiative. Kerstin then became a Programs Department Support Team Leader from September 2015 to July 2016, creating informational documents and tracking progress reports for teams.

Overall, Kerstin Kastetter has a strong background in coordination, management, fundraising, event planning, and administrative support.

Kerstin Kastetter completed their Bachelor of Arts (B.A.) degree in Linguistics from the University of New Hampshire between 2010 and 2014. In 2013, they also attended the Lorenzo de Medici International Italian Institute, but no specific degree or field of study was mentioned.

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Timeline

  • Billing Operations Team Lead

    May, 2022 - present

  • Billing Specialist

    August, 2021

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