Madeleine Giuliano

Madeleine Giuliano has a diverse work experience spanning various industries and roles. Madeleine started their career as an Outdoor Instructor at The Outdoor Education Group, where they facilitated outdoor education programs and guided activities such as canoeing, rock climbing, and hiking. Madeleine then worked at McDonald's as a Crew Trainer and Barista, where they trained new staff and handled customer service duties. Following that, Madeleine held the role of Bakery Manager at Marysville Country Bakery, where they led a team and ensured customer satisfaction. Madeleine also worked as a Profile Reviewer and later as a Profile Moderator at SecretBenefits.com, where they reviewed customer profiles for compliance. Madeleine also worked as a Transcriptionist at Rev.com, transcribing audio and videos for various clients. Madeleine then joined MYOB as a Customer Support Representative, handling payroll and bronze tier support before transitioning to Live Chat Customer Support and Case Management roles. Currently, they are working as a Tech Support Engineer at Customer.io. Madeleine has demonstrated strong customer service skills, troubleshooting abilities, and the ability to work in remote positions.

Madeleine Giuliano's education history includes attending Holmesglen from 2015 to 2016, where they obtained a Double Diploma in Outdoor Recreation and Tourism. Prior to that, they attended Avila College from 2006 to 2011, but no degree or field of study is specified for that period. In terms of additional certifications, they obtained Building Resilience and Empathy for Customer Service Professionals from LinkedIn in January 2022. In October 2019, they also obtained an Introduction to CSS certification from Codecademy, followed by an Introduction to HTML certification from the same institution in September 2019.