Maureen Nicolasora

Maureen Nicolasora has a diverse work experience spanning various technical roles. In 2014, they interned at JPMorgan Chase & Co., where they worked in the Global Technology Infrastructure Department, assisting in ticketing system consolidation and communication improvements. From 2015 to 2017, they worked at Accenture as an Application Development Associate, utilizing their expertise in software development and core Java technologies. Maureen also gained experience in manual testing and revamped Java applications. In 2017, they joined NetSuite as a Technical Support Engineer, focusing on e-commerce web stores and the NetSuite Mobile Application. Maureen monitored performance concerns and maintained in-depth knowledge of products and services. At NetSuite, they later transitioned to the role of Escalation Management Specialist, handling customer escalation issues until 2021. In 2022, they began working at Customer.io as a Technical Support Engineer.

Maureen Nicolasora holds a Bachelor's Degree in Information Technology, which was obtained from the University of Santo Tomas from 2011 to 2015. Prior to their university education, they attended the School of the Holy Spirit Quezon City for their high school education from 2006 to 2011. In addition to their academic qualifications, Maureen has obtained several certifications including Customer Success Management Fundamentals from LinkedIn Learning in September 2021, IBM DB2 Academic Associate: DB2 Database and Application Fundamentals from IBM in October 2013, and SAP Business One Training Completion from SAP in November 2012.