Gurprem Sagoo

Gurprem Sagoo currently serves as the Manager of Customer Success Operations at Planhat, where responsibilities include overseeing global Customer Success processes, developing strategies aimed at achieving low churn rates and high net revenue retention, and collaborating with various departments to ensure successful outcomes. Prior to this role, Gurprem served as a Customer Success Manager at Planhat, excelling in customer-centric strategies and achieving significant upsells. Previous experience includes positions at HackerOne, Box, and FootFall, demonstrating a strong background in customer success management, program implementation, and data analysis. Gurprem also mentors in the Customer Success field and has contributed to the development of community knowledge and best practices. Education includes a BSc Hons in Mathematical Economics and Statistics from the University of Birmingham.