Tejas Mangi

Tejas Mangi is a seasoned professional in Customer Success and Technical Escalations with extensive experience spanning various roles. Currently, Tejas serves as Manager - Global Technical Escalations at Apptio, an IBM Company since February 2021, after holding positions such as Senior Technical Escalations Manager and Escalations Manager. Tejas also contributes as a Strategist and Marketer at Customer Success Network and as an Early Adopter at Gain Grow Retain, both since mid-2020. Previously, Tejas was the Head of Support and Customer Success at AssureCare LLC, successfully building a Customer Success team and managing high-revenue accounts. Tejas's background includes significant roles at Thomson Reuters, focusing on client success and technical support, and co-founding India’s first peer-to-peer crypto exchange. Tejas holds a Post Graduate Diploma in Operations Management from Nirma University and a Bachelor of Engineering in Information Technology from Gujarat Technological University.