Site Reliability Engineer

An inclusive work environment is an empowering one. At Cutover, we lead with empathy and enable others to succeed through curiosity, kindness, and self-expression.

Location: Remote, United Kingdom

Shift: 6am - 3pm BST 

Cutover has pioneered the world's first enterprise-wide work orchestration and observability platform, fostering seamless collaboration between humans and machines. In 2021, we proudly announced a $35 million Series B financing round led by Eldridge, in conjunction with existing investors Index Ventures, Sussex Place Ventures, and Contour Ventures. As we embark on the next exciting chapters of growth, we invite you to join us.

What tech stack do we use here at Cutover?

As a Reliability Engineer at Cutover, you'll be an integral part of our team, ensuring the robustness and performance of our Cutover Enterprise platform. The platform is crafted, featuring a ReactJS frontend with a Ruby on Rails API, and all hosted on the reliable infrastructure of Amazon Web Services (AWS).

Your role will involve close collaboration with our support and engineering teams. Together, we actively engage in maintaining and optimizing the platform's reliability, utilizing cutting-edge tools and occasionally incorporating the flexibility of Ruby scripting.

If you're passionate about ensuring the dependability and efficiency of complex systems and thrive in an environment where technologies like React, Ruby, AWS, Kubernetes, Terraform, Git, and Ansible are at the forefront, we invite you to join our team. Together, let's elevate the reliability of our Cutover Enterprise platform to new heights.

As a Reliability Engineer, here's what you'll be up to:

• System Reliability: Work on efforts to enhance the reliability and performance of our application and systems, ensuring optimal uptime and minimal disruptions.
• Monitoring and Alerting: Help implement and maintain robust monitoring solutions using Datadog to proactively identify and address potential issues before they impact users.
• Incident Response: Collaborate with cross-functional teams to enact incident response plans, participate in incident resolution, and conduct post-incident reviews to prevent future occurrences.
• Infrastructure Optimization: Work closely with the development and platform engineering teams to optimize the infrastructure on AWS, ensuring scalability and efficiency.
• Performance Analysis: Conduct  performance analysis and identify areas for improvement in the React and Ruby components of our applications.
• Automation: Develop and implement automation scripts and tools to streamline operational tasks and enhance system reliability.
• Documentation: Create and maintain documentation related to system architecture, configurations, and reliability best practices.

What we’d like you to bring to the table…

• A genuine excitement to work with our tech stack, showcasing experience with our some of our  toolkit
• A commitment to modern engineering practices and a collaborative mindset, actively seeking opportunities to enhance our platform.
• A focus on efficient delivery, taking on the incident processes to streamline our SLOs.
• Problem-solving prowess, ready to tackle issues in our environment with a cool, calm, and collected mindset.
• Demonstrate good customer skills, actively participating in client-facing work and problem-solving to better understand how our product is used.

The good stuff…

• We're excited to offer Share Options as part of our compensation package.
• 25 days of PTO per year + public holidays, and we want you to take all of them!
• 3 volunteer days to use for any charitable/voluntary cause you would like.
• A top-tier private health insurance package.
• Work from home stipends
• A personal learning and development budget through Learnerbly. You’ll be supported in your quest for knowledge, whatever that looks like to you.
• If you’re thinking of starting or growing your family, then you’ll be in great company - more than half of our team are parents and we’ve built a globally consistent parental leave approach that we’re proud of.
• Employee Referral Scheme.
• Safeguarding the mental health of our teams is paramount for us. If you’d like to, then you’ll be able to avail yourself of multiple Cutover mental health initiatives, from fully subsidized therapy sessions to subscriptions to leading wellbeing platforms.

Target compensation package: £70,000 - £85,000 base, + stock options + benefits. 

The final offer may vary from the target compensation package, taking into consideration factors such as your experience level and skill set.  If we aren't aligned on salary at this stage, we’d still love to hear from you to better understand if there are more suitable opportunities at Cutover.

Diversity Statement - Empowering Our Teams
We encourage our team to bring their authentic selves to work, which we have found has strengthened workplace relationships and fostered a genuine sense of community - especially during the past two years of the pandemic. 

If you are excited by this role, we invite you to apply! Even if your profile doesn’t check all the boxes, please don't simply scroll past! We recognize that talent lies everywhere and that some demographic groups are more likely to apply for a "stretch role" than others. We are always open to different perspectives and professional backgrounds to keep Cutover's culture evolving and to ensure that we never stop learning. 

Cutover is an Equal Opportunity Employer. Maintaining an equitable hiring process is imperative to our mission. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran or parental status.

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