Sanchita Dhara

Sanchita Dhara currently serves as the Director of Retail Customer Insights at CVS Health, focusing on understanding and enhancing retail customer experiences through analytics and empathy. Prior to this role, Sanchita was the Senior Manager of Customer Insights and Analytics at Sysco, where significant customer-centric initiatives were established, including the introduction of NPS as a key performance indicator and the development of statistical models for strategic decision-making. Sanchita's experience spans various leadership roles in analytics and customer insights at organizations like CEVA Logistics, Walmart, and Bloomingdale's, along with a technical foundation as a Lead Design Engineer and Programmer Analyst. Education includes an MBA in Finance and Operations from Thunderbird School of Global Management and coursework in financial markets and machine learning from Yale University and Stanford University, respectively.