Jeniffer Miller is a seasoned professional in workforce management, currently serving as a Senior Workforce Management Analyst at CWT since September 2023. Prior experience includes roles as a Forecasting Specialist II at Farmers Insurance and a Senior Workforce Analyst at MetLife, where Jeniffer managed forecasting and capacity planning initiatives. At AT&T, Jeniffer held multiple positions, culminating in the role of Manager - WFM, responsible for long-term forecasting and establishing synergies between operations and workforce management teams. Additionally, Jeniffer has experience as a Traffic Analyst II at Sprint Nextel, focusing on contact center analysis and workload forecasting. Jeniffer holds a Bachelor's Degree in Business Management from Colorado State University Global and an Associate's Degree in Computer Programming from Community College of Aurora.
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