Senior Cloud Engineer - Kubernetes

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale.  Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers.  Interested to find out more about us?  Check out:  www.cyara.com

Want to know what it’s really like to join Cyara?  Check out this link to meet some real Cyaran’s and read about their individual career journey with us:  https://cyara.com/employee-profiles/

Cyara’s Values:  At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Cyara’s Diversity, Equity, Inclusive and Belonging:  At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

Job Function Description:  Reporting to the Software Services Manager, the successful candidate will be part of the Software Services team, which is responsible for designing and managing the infrastructure for Cyara’s Voice Assure and testRTC products. We are looking for a highly qualified engineer to oversee our Kubernetes infrastructure. We expect you to have a deep understanding in building and deploying Kubernetes, and extensive experience in at least one of: infrastructure, Linux, scripting, and software engineering. 

You will be responsible for:

• Kubernetes: We run our core infrastructure mostly on Kubernetes.We have a well-architected deployment framework built on AWS EKS, Terraform and Helm, and you would be responsible for continuing to build and maintain our cluster deployments. Experience in designing, building, and monitoring Kubernetes clusters is a requirement.
• Containers with Docker and Podman: A common task is to migrate legacy applications deployed in virtual machines and upgrade them to run smoothly on containers. The main thing here for us is that you understand container architecture, and best practices when it comes to building and running containers including storage, networking, security, and maintenance.
• Infrastructure as code: We use tools such as Terraform and Ansible to automate tasks that are closer to hardware, such as deploying in real servers and in cloud providers
• CI/CD: We have a well-crafted pipeline for software development that moves code in the many stages between development and production. We maintain the pipeline, and we are constantly improving it. Experience with Jenkins, GitLab CI/CD, and other similar tools will be greatly appreciated
• Linux servers: Our core infrastructure is primarily Kubernetes,but we also maintain our own servers for some functionality, and for that we have our own immutableLinux distribution. Experience with enterprise Linux distributions, and with immutable distributions (i.e. CoreOS) would be nice.
• Troubleshooting: we are also responsible for fixing things when they stop working so investigation skills are highly appreciated
• While this position does not require participation in an official on-call roster, Engineering employees are expected to be available to assist with troubleshooting Severity 1 or Severity 2 production issues as they arise. If contacted, employees should be prepared to respond and provide support, leveraging their domain knowledge and skills to resolve critical incidents.

Let’s talk about your skills/expertise:

• We are a small team, and we are after engineers who can manage themselves and who are comfortable taking ownership of complex tasks. Specifically, we are looking for candidates with the following traits and experiences:
• Cloud experience: We are looking for someone who has learned through real world deployments to manage large scale, highly available complex infrastructure on AWS services such as EKS, with at least five years’ experience in this area
• Forward thinking: We are looking for someone who likes to innovate and who can foresee opportunities and challenges before they start to “solve” problems.
• Cost aware: We are looking for someone who understands that cloud resources cost money and has experience optimizing infrastructure to reduce costs.
• Problem solving attitude: We need someone who enjoys actually getting things done.
• Scripting experience: Do you have fond memories of automating toil with bash or python scripts? This is what we are looking for!