Senior Salesforce Admin

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale.  Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers.  Interested to find out more about us?  Check out:  www.cyara.com

Want to know what it’s really like to join Cyara?  Check out this link to meet some real Cyarans and read about their individual career journey with us:  https://cyara.com/employee-profiles/

Cyara’s Values:  At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Cyara’s Diversity, Equity, Inclusive and Belonging:  At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

The Senior Salesforce Admin will be responsible for the advanced configuration, support, maintenance, and enhancement of our Salesforce platform and all integrated systems. This role involves collaborating with multiple teams across the organization to ensure that our systems meet the evolving needs of the business. The ideal candidate will have deep expertise in Salesforce administration, a strong understanding of SaaS business processes, and the ability to scope, lead, execute, enable and document Salesforce projects from inception to completion.

Let's talk about your role and responsibilities:

• Collaborate with cross-functional business leaders to document requirements and align system functionality with company objectives.

• Ability to scope, lead, execute, enable and document system projects from inception to completion.

• Create, manage, and own integrations between Salesforce and 3rd party tools ensuring seamless data flow and synchronization (e.g. NetSuite, Marketo, 6Sense and Ironclad)

• Audit and document existing processes and technical designs, and identify areas for improvement.

• Lead the design and implementation of custom objects, workflows, validation rules, and automation processes. Utilize advanced Salesforce features, including Lightning components, Apex, and Visualforce, to meet business requirements.

• Implement complex product and pricing strategies in Salesforce CPQ and simplify existing CPQ structure.

• Able to manage user accounts, roles, profiles, permissions, and sharing settings. Ensure data security and compliance align with company policies.

• Execute data quality initiatives, including data migration, data cleansing, and regular audits. Ensure the integrity of data across all systems and reports.

• Build and maintain reports and dashboards across all systems to provide real-time actionable data to the business.

• Provide expert-level support to users, troubleshooting complex issues, and mentoring junior administrators. Develop and deliver training sessions to enhance user proficiency.

• Stay informed about system releases, new features, and industry best practices. Proactively recommend and implement enhancements to optimize the platforms.

• Run a well-planned 2-week sprint cycle for new releases to the different systems and provide constant enablement to the end users

Let's talk about your skills/expertise:

• Bachelor’s degree in computer science, Information Technology, Business, or a related field.

• 7+ years of experience as a Salesforce Administrator, with 3+ years in a senior or lead role, preferably within a SaaS or technology company.

• Salesforce Advanced Administrator certification is required. Additional certifications (e.g., Platform App Builder, Service Cloud, Sales Cloud Consultant) are highly desirable.

• Extensive experience with Salesforce customization, including Apex, Visualforce, Lightning components, CPQ, and complex workflow rules. Strong knowledge of Salesforce integrations, data migration, and API management.

• Experience with tools such as JIRA and Microsoft 365 are required. Experience with NetSuite, Marketo, Ironclad, 6Sense are highly desirable.

• Proven experience leading Salesforce projects, including managing timelines, resources, and stakeholder expectations.

• Experience effectively running a governance process, including stakeholder and prioritization management.

• Excellent analytical, problem-solving, and communication skills. Ability to collaborate effectively with cross-functional teams and lead by example.