Solutions Architect / Consultant / Or Sales Engineer

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale.  Interested to find out more about us?  Check out:  www.cyara.com  Want to know what it’s really like to work at Cyara?  Check out this link to meet some real Cyaran’s and read about their individual career journey with us:  https://cyara.com/employee-profiles/

We are looking for an experienced Solutions Architect to join our dynamic team. This role involves working closely with sales teams to architect solutions that meet prospective customers' complex requirements, demonstrating the value of Cyara in enhancing their CX strategies. You will be instrumental in building trust with potential customers, understanding their needs, and designing tailored solutions that highlight the capabilities and benefits of Cyara's testing and monitoring solutions.

Let's talk about the role and responsibilities:

• Collaborate with sales teams to understand prospective customers' business challenges and technical requirements, aligning them with Cyara solutions.
• Develop and present customized demonstrations of Cyara's platform, highlighting its value in improving CX testing and monitoring.
• Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies.
• Engage with customer stakeholders to gather requirements, discuss potential solutions, and provide expert advice on Cyara's capabilities.
• Respond to technical queries and concerns during the sales process, ensuring customers' and prospects' technical requirements are addressed effectively.
• Stay updated with the latest developments in CX technologies, Cyara platform updates, and industry best practices to provide insightful recommendations to customers.
• Facilitate smooth transition of new customers to the implementation team, ensuring clear communication of the proposed solutions and customer expectations.
• Contribute to the development of best practices, case studies, and other materials to enhance the pre-sales process and highlight the value of Cyara solutions.

Let’s talk about your skills/expertise:

• 5+ Years in a presale's role presenting to C and V level prospects.
• Bachelor's degree in computer science, Information Technology, or related field experience.
• Proven experience as a Solutions Architect, Sales Engineer, or similar role, preferably with a focus on CX, call centre, IVR or related technologies.
• Strong technical acumen, with the ability to design solutions and integrate complex systems.
• Excellent communication and presentation skills, with a proven ability to engage and persuade technical and business audiences.
• Strong analytical and problem-solving skills, with a consultative approach to addressing customer needs.
• Ability to collaborate effectively with sales teams and other internal stakeholders.
• Willingness to travel as needed to meet with customers), tradeshows, corporate events globally and participate in sales engagements (approximately 35% travel).