Platform Support Engineer

JOB TITLE:

Platform Support Engineer- Cloud Security and Optimization

LOCATION:

Stellenbosch

ABOUT CYBERLOGIC:

Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber security, cloud solutions, and business intelligence. For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value.

Our delivery focus has enabled us to build up a national and international footprint of loyal clients that rely on us to provide transparent, open guidance to improve their processes, grow their businesses, and secure their data.

Cyberlogic is part of the Hyperclear Technology group, which boasts a diverse technology offering including robotic process automation (RPA), business process management (BPM) data analytics, and decisioning technology.

Through our non-profit, R4C (Ride for a Child), we partner with Bright Start Education Foundation, an organisation empowering deserving learners from underprivileged communities, providing holistic support and guidance throughout their educational careers.​

OUR VALUES:

• We challenge ourselves to be more AWESOME.
• We are driven to KEEP learning and EVOLVING.
• We look beyond symptoms to identify and RESOLVE ROOT CAUSES.
• We hold each other accountable through CANDID and constructive FEEDBACK.
• We respect and care for each other and know we will only SUCCEED if we work AS A TEAM.
• We CARE deeply ABOUT the success of CYBERLOGIC.
• We FINISH WHAT WE START.
• We always GIVE OUR BEST even if it means putting in the hard yards.
• We KEEP THINGS SIMPLE.

PURPOSE OF POSITION:

A specialist in Cloud Security and Optimization focused on providing proactive guidance and expertise in architecting, managing, securing, and optimizing cloud environments, with a primary concentration on Microsoft 365 and Azure.

The multifaceted role encompasses a comprehensive spectrum of responsibilities, with a strong emphasis on establishing and enforcing standards. Its core mission is to instill proactive measures that enhance security, boost operational efficiency, ensure compliance, and align configurations with the specific needs of the business and its clients.

KEY RESPONSIBILITIES:

• Analyzing, designing, and setting standards for their own suite of operational services to meet business and client needs. This involves staying up-to-date with the latest trends in technology and continuously looking for ways to improve existing implementations.
• Resolving complex problems that require a high level of expertise and experience. This includes troubleshooting issues with core services and systems and finding solutions that minimize downtime and ensure that services remain available to users.
• Implementing and monitoring system changes to ensure that they are successful and do not cause any adverse effects on the system. This involves working closely with other members of the IT team to coordinate changes and minimize disruption to end-users.
• Driving improved delivery of core services by keeping up-to-date with trends and continuously looking for ways to improve existing implementations. This includes working with other members of the team to identify areas for improvement and develop plans for implementing new solutions.
• Acting as an escalation point for less experienced technicians. This involves providing guidance and support to junior support team members, helping them to develop their skills and knowledge.

CORE COMPETENCIES:

• Applying Expertise and Technology.
• Analyzing.
• Learning and Researching.
• Formulating Strategies and Concepts.
• Planning and Organising.

DESIRED TECHNICAL COMPETENCIES:

• Technical knowledge.
• Problem Solving (Troubleshooting).
• Design and Implementation.
• Product Expertise.

KEY REQUIREMENTS:

• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Security Operations Analyst Associate
• Microsoft Certified: Security, Compliance, and Identity Fundamentals

Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location to deliver your best in terms of performance and productivity.