Cynch AI
Carolyn Feng-Friberg is a seasoned professional in client success and marketing, currently serving as the Customer Success Lead at Cynch AI, where management of a national Client Success team ensures efficient operations for AI-powered tax and accounting services. Previous experiences include a role as Solutions Marketing Manager at PagerDuty, focused on developing compelling messaging for key solutions, and various positions at Vivino, ranging from Partnerships Portfolio Manager to Global Sponsorships Account Manager, where strategies for B2B marketing and partner engagement were implemented successfully. Carolyn has also contributed to significant revenue growth and marketing strategies in roles at JF Tobias, Concordium, JJ Buckley Fine Wines, Hamilton Zanze Real Estate Investments, Red Bricks Media, and Fisher Investments. Educational credentials include Bachelor of Arts degrees in Political Economy of Industrial Societies and Chinese Language and Literature from the University of California, Berkeley, along with an Education Abroad Program at Peking University in Economics.
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Cynch AI
Most financial decisions are made without expertise, analysis, or data. Meanwhile, the most successful people and companies have access to expensive consultants with deep financial expertise. Our vision is to level the playing field. We’re combining reasoning, machine learning, and generative AI to capture financial expertise and make it available to everyone. We’re initially focused on small businesses, helping them to achieve better outcomes for their owners, their employees, and their communities. How do you combine reasoning, machine learning, and generative AI? For us, this is the most interesting and challenging problem in AI today. Accounting is a “goldilocks” domain for tackling these problems — it’s sufficiently constrained to be tractable but sufficiently complex to require something new. Accountants will tell you that accounting is all about rules, judgement, and understanding your client — reasoning, learning, and generative AI. We are a seasoned team that is excited to take on a big technical challenge with a big impact. We care about the ethical implications of our work and are excited to work with others that do too.