Carolyn Feng-Friberg

Customer Success Lead at Cynch AI

Carolyn Feng-Friberg is a seasoned professional in client success and marketing, currently serving as the Customer Success Lead at Cynch AI, where management of a national Client Success team ensures efficient operations for AI-powered tax and accounting services. Previous experiences include a role as Solutions Marketing Manager at PagerDuty, focused on developing compelling messaging for key solutions, and various positions at Vivino, ranging from Partnerships Portfolio Manager to Global Sponsorships Account Manager, where strategies for B2B marketing and partner engagement were implemented successfully. Carolyn has also contributed to significant revenue growth and marketing strategies in roles at JF Tobias, Concordium, JJ Buckley Fine Wines, Hamilton Zanze Real Estate Investments, Red Bricks Media, and Fisher Investments. Educational credentials include Bachelor of Arts degrees in Political Economy of Industrial Societies and Chinese Language and Literature from the University of California, Berkeley, along with an Education Abroad Program at Peking University in Economics.

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