Elisabeth Cleveland

Elisabeth Cleveland has a diverse work experience spanning multiple industries. Elisabeth began their career as a Guest Service Agent at Crystal Inn Hotel & Suites in 2010, where they provided customer service to guests. In 2012, they interned at Logic Control Systems LLC, gaining experience in tasks such as Auto-CAD drawings, desktop setups, and website server installation.

In 2013, Elisabeth worked at Montana Tech's Campus Technology Services Help Desk, where they resolved technical issues for staff and students, managed phone calls and emails, and created instructional materials. Elisabeth then joined Zoot Enterprises in 2014 as a Service Desk Technician, providing customer support, updating documentation, and assisting in research requests.

From 2015 to 2017, Elisabeth worked at Oracle as an Environmental Technical Support Agent, specializing in infrastructure and environmental configurations. Elisabeth supported international clientele, resolved incidents, and handled Click-Once deployment issues.

Since 2017, Elisabeth has been employed at Dataminr. Elisabeth started as a Technical Support Engineer, assisting global clients and internal departments with product support, incident resolution, and documentation development. Elisabeth was promoted to Senior Technical Support Engineer in 2020 and currently serves as a Technical Support Manager.

Overall, Elisabeth Cleveland's work experience showcases their proficiency in technical support, customer service, documentation, and problem-solving across different industries.

Elisabeth Cleveland attended Montana Technological University from 2012 to 2017, where they obtained a Bachelor's degree in Network Technology. Prior to that, from 2010 to 2012, they attended Great Falls College Montana State University and earned an AAS degree in Network Support. In 2009 to 2010, Elisabeth briefly studied at Montana State University-Bozeman, focusing on General Studies but did not complete a degree. In addition to their formal education, Elisabeth also obtained the CompTIA A+ certification in May 2012.