Maranda Dziekonski (she/her)

Maranda Dziekonski has extensive work experience in customer success and advisory roles. Maranda has held positions at various companies, including HourWork, Datasembly, Catalyst Software, Swiftly Inc., From There To Here, A Little SaaSy, Pared, and rentLEVER. Their roles have included Fraction COO, CCO/People/GTM Lead, Senior Vice President of Customer Success, Member Of The Board Of Advisors, Advisory Board Member, Customer Success Coach, Chief Customer Officer, Vice President of Customer Success and People Operations, Founder and Host, and Chief Operations Officer. Maranda brings expertise in customer success strategy, reducing churn rate, increasing customer references, improving customer satisfaction, and driving product adoption.

Maranda Dziekonski's education history includes a professional certificate in Human Resource Management from Michigan State University - Eli Broad College of Business in 2019. In the same year, they obtained a certificate in the Management of Smart Urban Infrastructures from EPFL (École polytechnique fédérale de Lausanne). Maranda also holds a Bachelor's degree in Management from Davenport University, although the specific dates of their enrollment are not provided. Furthermore, Maranda has acquired various additional certifications, such as being recognized as a Top 25 Customer Success Influencer by SuccessHACKER in both 2021 and 2022. Maranda is also a Certified Customer Success Management Professional - Level 1, certified in HIPAA, and holds a Six Sigma Yellow Belt, although the institutions and specific dates for the latter two certifications are not mentioned.