Ilianna Prepis

Ilianna Prepis, MBA, has a diverse range of work experience in various roles and industries. Ilianna is currently working at DataSnipper as a Customer Success Manager since April 2023. Prior to that, they worked at Stack Overflow as a Senior Implementation Manager from February 2022 to April 2023, and as an Implementation and Enablement Manager, Teams, from February 2021 to February 2022.

Before joining Stack Overflow, Ilianna worked at Corsearch as a Senior Customer Success Manager from August 2020 to February 2021. Their responsibilities included developing training materials and ensuring accurate setup and invoicing for clients.

Ilianna also gained experience as a Customer Success Manager at TrademarkNow from February 2019 to February 2021. In this role, they mentored and guided attorneys, maintained client portfolios, and facilitated coordination with cross-functional teams.

Prior to their positions in the technology industry, Ilianna worked as a Life Insurance Agent at the American Income Life Insurance Company from January 2016 to January 2019. Ilianna excelled in sales and customer service, achieving an 85% sales rate on inbound queries.

At Meadowlands Racing & Entertainment, they served as a Restaurant & Bar Manager from January 2013 to December 2015.

With their diverse background and expertise in customer success, implementation, and management, Ilianna Prepis, MBA, brings a wealth of experience to their current role as a Customer Success Manager at DataSnipper.

Ilianna Prepis completed their Bachelor of Arts (BA) degree in Mathematics at Rowan University from 2009 to 2013. Ilianna later pursued a Master of Business Administration (MBA) degree at the American College of Education, which is expected to be completed in 2023.

In addition to their degrees, Ilianna has obtained several certifications from LinkedIn. These certifications include "Communicating to Drive People to Take Action" obtained in November 2022, "Business Fundamentals for Customer Success Managers" obtained in January 2021, "Onboarding and Adoption Best Practices for Customer Success Management" obtained in January 2021, "Betty Liu on Career Success" obtained in October 2020, "Building Customer Loyalty" obtained in October 2020, "Coaching Employees through Difficult Situations" obtained in October 2020, "Coaching Skills for Leaders and Managers" obtained in October 2020, "Communicating with Confidence" obtained in October 2020, "Developing Adaptability as a Manager" obtained in October 2020, "Igniting Emotional Engagement" obtained in October 2020, "Inclusive Mindset" obtained in October 2020, "Managing Experts" obtained in October 2020, "Managing High Performers" obtained in October 2020, "Managing High Potentials" obtained in October 2020, and "Sales: Customer Success" obtained in October 2020.