Claudio Ferreira

Head of Customer Success at Dattos

Claudio Ferreira's work experience includes various roles spanning different companies. Claudio was the Head of Customer Success at Dattos starting in 2023. Prior to that, they worked at Looqbox as the Customer Success Operational Manager from December 2021 to March 2023. In this role, they redesigned processes and positions to support company growth and increased team productivity. Before that, they served as an Independent Consultant for Abbiamo from February 2021 to November 2021, where they assembled operations and back-office departments. From 2014 to 2021, Claudio was the Co-Founder of Fhinck, where they held various responsibilities including presenting solutions to C-suite executives, managing sales and customer success teams, and delivering complex projects. Claudio also worked as an Associate at SG Comp Partners from 2013 to 2014 and as Gerente de Eficiência Operacional at Marfrig Alimentos S/A from 2011 to 2013. Claudio started their career at Odebrecht as Especialista de Planejamento from 2008 to 2011, where they were responsible for design improvements and identifying cost-saving opportunities. Claudio also worked as an Analista de Planejamento and Chefe de Licitações at Noronha Engenharia S.A. from 2007 to 2008, where they were involved in project planning and control, process optimization, and proposal development.

Claudio Ferreira studied at Universidade Federal Fluminense where they pursued a degree in Engenharia de Produção, specializing in Industrial Engineering. Claudio completed their studies at this institution in 2004. Afterward, they went on to pursue a Master of Business Administration (MBA) in Project Management at FGV - Fundação Getulio Vargas. It is not specified when they started this program or when they graduated.

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Timeline

  • Head of Customer Success

    April, 2023 - present