Evan Hopper

Evan Hopper has a diverse range of work experience. Evan is currently employed at DBM Global Inc. as an IT Service Desk Manager, where they oversee the management of the service desk, desktop administration, software licensing, and IT procurement specialists across the United States and Mexico. Evan is responsible for implementing continuous process improvement and ITIL methodologies to provide high-quality self-service and support options. Additionally, they played a key role in creating and implementing software asset management policies and procedures for acquiring, assigning, renewing, and consolidating software licensing contracts.

Prior to their current role, Evan worked as an Assistant IT Manager at Credit Union West from 2019 to 2021. Evan also served as a Senior IT Operations Manager at Convergys from 2011 to 2018, where they managed a team of 16 individuals across 7 call centers in North America to support infrastructure and business operations.

Furthermore, Evan worked as an End User Services/IT Analyst at Stream Global Services from 2006 to 2011, taking care of desktop support administration for over 2000 workstations, as well as serving as a Blackberry Enterprise Server Administrator for the Americas region. Evan also held various responsibilities such as Wireless Administrator and Cisco Voicemail Administrator.

Earlier in their career, Evan gained experience as a Production Technician at Arrow Electronics from 2004 to 2006 and as a Customer Service Analyst at U-Haul International, Inc. from 2001 to 2003. Overall, Evan's work experience demonstrates their expertise in managing IT service desks, software asset management, infrastructure support, and customer service.

Evan Hopper attended High Tech Institute from 2002 to 2003, where they earned an AS degree in Computer Information Technology. Prior to that, they attended Paradise Valley High School, but no specific information about their degree or field of study is available for that period.