Customer Experience Internship

The Opportunity

Do you have a passion for all things sports? United Fray is offering an internship to college students or young professionals interested in pursuing a career in sports management and/or sports administration. We are looking for interns who can spend a minimum of 20 hours a week working with our sports team during the day and/or in the evenings. If you’re wanting to learn more about league operations/management and customer service; then this internship is for you!

Internship Information

• Full-time & part-time interns receive a monthly stipend over their time with United Fray/DC Fray, in addition to school credit hours;

• We also offer additional pay to interns who host, ref, and/or work certain events during their time at United Fray/DC Fray;

• Interns must work a minimum of 20 hours per week to receive the stipend.

Intern Responsibilities

• Working with both the Customer Experience Manager and Customer Experience Coordinator with stakeholder communications, league updates, and general league management operations and logistics and more.

• Providing grade A+ customer service both in person and on our customer communication platforms

• Working with the other departments of the sports team on daily tasks as assigned such as answering emails/phone calls, confirming permits, organizing equipment for nightly drops, etc.

• Create training tools that will be used to train new and veteran staff

• Helping to jump in and staff leagues as a sub when needed

• Taking on both daily and big picture projects as assigned

Intern Qualifications

• Interest in a career in Sport Management, Sport Administration, or a related field
• Highly motivated, detail oriented, go getter attitude
• Willing to work sometimes long/odd hours during the week
• Experience with adult social sports
• Experience with Google Suite
• Able to work in our office located in Northeast DC’s Brentwood/Ivy City neighborhood.
• Ability to work in a fast paced, ever-changing, and inclusive environment

Intern Skills Preferred (Not Required)

• Customer Service

• Scheduling

• Logistics

• Problem Solving

• Communication

• Flexibility

Compensation/Benefits

• Intern Compensation: Monthly stipend based off working a minimum of 20 hours per week 

  • Additional pay if you host, ref, and/or work certain events during your internship;

• $18/hr Bar Sports (Cornhole, Bocce, Skeeball) / Kickball, Volleyball, Softball

• $20/hr Basketball, Football, Soccer, Dodgeball, Hockey

• Free entry to DC Fray leagues and discounted DC Fray event participation;

• Access to DC Fray staff shirts and gear;

• Dynamic office environment