Campaign Manager

Summary

DCM's campaign managers are multi-talented individuals operating independently as an effective part of a team.  One of the primary responsibilities is to accomplish the goals of their campaigns.  They are responsible for the day to day  virtual phone room operations, training and supervising their phone sales representatives. They work as a team with the recruitment department to recruit for their campaigns. They also provide database maintenance, lead organization and daily and weekly reporting of results. Campaign managers are also required to attend regular meetings with their campaign strategists and clients. This is a full-time hourly position with benefits.

DCM has campaigns in many major cities across the country and is always pursuing new opportunities. Campaign managers have the chance to play an important role in the marketing and fundraising efforts of major cultural institutions across the country.

Essential Duties of the Position: 

• Learn all aspects of a client’s subscription season and/or fundraising program.

• Create a positive and enthusiastic work environment in the call room.

• Work with the recruitment team to staff their campaigns.

• Retain callers for the duration of the campaign.

• Train, coach and oversee phone sales representatives to attain the best bottom line results possible and excellent customer service. (This includes goal setting, monitoring, disciplining and terminating callers.)

• Train employees on company’s internal software use when applicable.

• Maintain, organize and distribute all leads; maintaining an up-to-date lead count at all times.

• Review and approve all reported data, before it is entered into Center Stage.

• Maintain a campaign database, which includes daily entry and checking of reports.

• Attend weekly meeting with their campaign strategists and client representatives.

• Schedule and oversee employee hours worked.

• Manage the campaigns’ operations according to budget assignment.

• Assists in the evaluation of reports, decisions, and campaign results in relation to established goals.  Recommends new approaches and procedures to accomplish the campaign revenues and goals.

• Implement and enforce DCM’s company policies.

• Performs other related duties as required and assigned by DCM’s Campaign Strategists or other home office staff.

Requirements:

• HS diploma or the equivalent; college degree preferred.

• Organized, detail-oriented, disciplined, self-motivated individual.

• Flexible schedule.

• 2 years of management experience preferred.

• Sales experience required; non-profit/arts experience preferred.

• Computer literate, Microsoft Office proficiency a must.

At DCM, we believe that diversity is the cornerstone of a thriving workplace. We are committed to creating an inclusive environment that values and respects individuals from all walks of life. We strongly encourage applications from LBGTQIA+ individuals, BIPOC (Black, Indigenous, and People of Color), and Military Veterans. Join us in shaping a future that celebrates diversity and empowers every employee to bring their unique perspectives and experiences to the table.

Why DCM?
Inclusive Workplace: We foster an inclusive work environment where diversity is celebrated, and all employees are respected and valued.

Growth Opportunities: We believe in investing in our employees' growth and offer opportunities for professional development and advancement.

Competitive Compensation: We offer competitive compensation packages to attract and retain top talent.

Impactful Work: Join us in making a difference and contribute to meaningful campaigns that have a positive impact on our clients and society.