Ilay Spoval

Ilay Spoval has a diverse work experience spanning different industries and roles. They began their career as a Security Supervisor at the Israel Ministry of Defense in 2011 and later transitioned to the role of Safety Supervisor at Bank Leumi, where they worked until 2016.

In 2016, Ilay joined Pepper (Banking) as a Digital Banker, where they played a crucial role in establishing a customer service unit from scratch and developing complex Excel files for service management. They also worked closely with senior executives at Leumi and Pepper in distributing the app to the AppStore.

From 2018 to 2020, Ilay worked as a Technical Producer at Keshet Media Group, managing all technical components related to various TV programs. They were responsible for the digital linkage between the post-production department and the content department.

Ilay then joined EasySend in 2020, first as a UX Developer and later as a Technical Account Manager. In these roles, they contributed to improving the user experience and managed technical accounts for clients.

In 2021, Ilay joined Galooli as a Technical Support Engineer before being promoted to the role of Customer Success Manager. In this role, they were responsible for the entirety of the customer's pipeline, including onboarding, maintaining business contacts, ensuring proper product use, solving service challenges, and expanding and upselling. They also collaborated with the Knowledge department to advance customer knowledge and learning and improve customer communication and solution performance.

Most recently, Ilay is working as a Customer Success Manager at DealHub.io, a company that offers a comprehensive revenue workflow platform for sales organizations. Their role involves connecting teams and processes, executing deals faster, and creating accurate and predictable pipelines through a unified CPQ, CLM, and Subscription Management stack.

Throughout their career, Ilay has demonstrated their ability to adapt to different roles and industries, demonstrating strengths in customer success, technical expertise, and project management.

Ilay Spoval obtained a Bachelor's Degree in Technology Management from the Holon Institute of Technology, completing their education from 2014 to 2016.