Darya Pencheva

Darya Pencheva is a seasoned professional with extensive experience in customer service and quality assurance management. Currently serving as the Customer Service Manager at DECATHLON Bulgaria, Darya previously held the position of Customer Support/QA Manager at eBag, where responsibilities included leading teams, managing day-to-day operations, and collaborating with different departments. Darya's background features roles at Crypto.com as Quality Assurance Lead and TELUS International Bulgaria as Customer Experience Lead, among others. Darya's educational qualifications include a Bachelor's degree in Business Administration from New Bulgarian University and a Bachelor's degree in Elementary Education from Sofia University St. Kliment Ohridski. Additionally, Darya has a strong foundation in customer handling and problem resolution from earlier positions in logistics coordination and technical support.