Kathleen Ford

Kathleen Ford is an experienced professional with a robust background in operational excellence, customer satisfaction, and account management across various prominent companies. Currently a Manager of Services Operations at Decision Resources, Inc., Kathleen has previously held key positions such as Key Account Director at Pomeroy and Business Consultant at Ford Consulting LLC, where independent project consulting was focused on business process improvement, software selection, and customer support development. Additional notable roles include VP Customer Satisfaction at Thynk Active, Sr. Director Account Management at Skillnet Solutions, and various leadership roles at Tata Consultancy Services, Restoration Hardware, Sephora, and Oracle Australia, showcasing a comprehensive career dedicated to enhancing retail operations and customer engagement. Kathleen holds a BA AS in Art History from the University of Delaware.