Rowena M.

Rowena M. has over 15 years of work experience in the software and network support industry. Rowena began their career in 2004 as a Junior Network Operations Analyst and Tech Support I at Calltek Center Int'l. Inc., where they addressed and troubleshot customer issues with hardware, networks, billing, websites, co-located servers, email mapping, and technical requests. In 2006, they were promoted to Technical Team Lead and Technical Support Supervisor at Calltek Center Int'l. Inc., where they managed and maintained infrastructure, ensured the highest level of performance, and communicated with clients. In 2009, they joined GuestTek Interactive Entertainment Ltd. as a Network Support Analyst, where they supported and assisted clients with high speed Internet connection issues and network devices. In 2011, Rowena moved to Cortex Business Solutions as a Software Support Analyst II/Software Support Analyst I, where they logged, tracked, and verified resolution of specification defects and technical issues. Finally, in 2015, they became a Software Quality Assurance Analyst at Decisive Farming Corp., where they performed functional, UAT, mobile, regression, integration, UI, and compatibility testing.

Rowena M. obtained their Bachelor's degree in Computer Science from Bohol Island State University between 1999 and 2004. Additionally, they obtained a certification in Learning SQL Programming from LinkedIn in October 2019.