Technical Support Specialist

Technical Support Specialist

People Management: No

Travel Required: Occasional

Location: Newark, Delaware

Join our Team:

DecisivEdge is a Company of talented consultants dedicated to identifying and addressing our Customers’ most pressing opportunities. We have offices in three geographies, Newark, Delaware, United States; Markham, Ontario, Canada; and Magarpatta, Pune, India. Our capabilities include operations consulting, application development, data management, analytics and business intelligence, which we leverage to enable digital transformation in financial services and healthcare. Our Company has developed and commercialized several solutions in a variety of industries including financial services, healthcare, and marine management.

We are looking to hire a Technical Support Specialist to join our growing team. In this role, you will be responsible for providing technical support to users. This includes troubleshooting hardware, software, and networking issues. You will help with the installation of software and hardware, and also need to assist with system upgrades.

This role is based in our Newark, Delaware offices on Continental Drive across from the Christiana Hilton. We are conveniently located near I95 at the exit for Christiana Mall, and at the North-end terminus of Route 1. The communities of Wilmington, Hockessin, Middletown and Townsend are located very close to our offices. We are focused on team participation and commit to working a Full-Time schedule in our Newark office.

The Technical Support Specialist will be part of a professional, friendly, and fun-loving team that prioritizes its corporate culture focused on four foundational core values:

• Put Integrity First

• Think “We” not “Me”

• Be Passionate

• Execute Flawlessly

Who We Need:

The Technical Support Specialist will assist on-site and remote staff in our three global locations with technical support of desktop computers, applications and related technology. This person will assist the Director of Technical Operations with Information Security, Compliance, and Server Management. This is a critical role in our Newark office, and will enjoy the collaboration of being part of the team.

Overall success of the Technical Support team is founded on the collective efforts of all members to work together to create seamless solutions, not only to meet business need, but to anticipate future requirements as our clients continue to grow.

The successful candidate should be able to effectively leverage available tools, such as Microsoft Visio, Jira and others, based on need.

What You’ll Do:

• Provide technical support to users for computer-related technical problems

• Respond to end user inquiries and issues

• Participate in internal and customer technology projects

• Install and maintain service and inventory for all end user computing equipment as necessary, including Desktops (physical and virtual), networking equipment (including firewalls, WiFi, VLANs, switches, etc.), and related internet services (Office365, Google, IAM, etc.).

• Manage VDI environment, Azure Virtual Desktops and VMWare Horizon

• Manage end user devices including software installation (both automated and manual), verify proper controls, and maintain compliance

• Recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures

• Maintain trust and confidentiality regarding the information being processed, stored, or accessed by network users

• Work with Security Analyst on vulnerability management for end user devices.

• Work with operations teams to make recommendations for systems and process enhancement

• Participate in other company initiatives as required

What You’ll Need:

• Associate’s degree or above in computer science, information systems or equivalent combination of education and experience.

• Minimum five-year experience in information technology or technical support

• Solid understanding of Windows 10 and 11 architecture and management

• Experience with Virtual Desktop Management and Thin Clients

• Basic understanding of OS X

• Solid knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)

• Solid understanding of WiFi, Active Directory concepts and administration

• Some knowledge of cloud services delivery architecture including authentication models and security

• Knowledge of PowerShell scripts to automate processes as necessary

• Ability to clearly communicate technical concepts to non-technical people

• Ability to multi-task and prioritize in a fast-paced environment

• Ability to work individually as well as part of a collaborative team

• Experience within a fast-changing, start-up or similar environments (flexibility)

What We Offer:

• A competitive compensation package
• Health, dental and vision coverage
• Paid life insurance and long-term disability coverage
• 401k program with Company matching contributions
• Empowered Company culture
• Paid professional development
• Recognition programs
• Open-door policy
• Diverse team makeup
• Participation in Company sponsored charitable causes