Customer experience has never been more important; and yet few businesses are able to deliver a truly exceptional experience.
I’m passionate about creating high-converting, highly-memorable, sticky experiences for target audiences. I do this by taking agile design, loyalty and product principles and leveraging my ‘data-driven creativity’ and hustle.
The output: unparalleled, scalable, business, marketing and product strategies.
I’ve been doing this for years for both B2C and B2B use cases:
- At @Aimia and @AmericanExpress I helped build bulletproof loyalty programs
- At @AS&Co I rendered these principles to incorporate magnified, differentiated strategies for thousands of startups and larger clients
- And now I’m pioneering the evolution of design + loyalty into Web3 and emerging technology with @Deckmode @EdgeOf and @MetaverseHQ
I love my work, multi-tasking, and the hustle; it’s what keeps me excited.
The only thing that excites me more: energizing and delighting my clients and teammates, and building increasing trust with them. Throughout my career I’ve hired >1000 employees and contractors from around the world and have been honored to push tempo and edge with them.
Personally, I’m certainly intense with everything I do; and pride myself equally on being mindful, team-oriented, loyal, very analytical, creative yet pragmatic and direct/blunt. Coming to terms with being comfortable with myself has been a journey; and I’m always seeking to improve myself and learn.
A few more personal facts about me:
- I’m a proud husband and cat dad
- I’ve been featured on over 50 networks chatting about business strategy, macro trends, web3, loyalty, and customer experience
- I’m a former poker pro, having paid through college and grad school playing and teaching
- I’m an avid traveler; my life goal is visiting every country in the world; I’m currently at 120 and counting
If you’d like to talk strategy, design, loyalty, web3, or just poker/travel, please don’t hesitate to reach out. (Hablo español, je parle français, un peu)
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