Shirley Hernandez

Shirley Hernandez has a diverse work experience spanning from 2012 to the present. From 2012-2014, they worked as a Shift Supervisor and CSR at PLS Check Cashers, where they developed an understanding of customers' needs and took actions to ensure that such needs were met. From 2014-2018, they worked as a Signal Support System Specialist in the US Army, where they automated the management of a local area network consisting of 300+ users for NIPR and SIPR accounts and provided telecommunications troubleshooting and work order trouble ticket processing. From 2018-2021, they worked as a Technical Support and POS Integration Specialist at Merchant Industry LLC, where they programmed, deployed and installed different credit card processing terminals and gateways, troubleshot different payment technologies, monitored and maintained current inventory, and processed purchase orders. Currently, they are a Technical Support Manager at Dejavoo Systems.

Shirley Hernandez attended Colegio Santa Teresa from 2001 to 2011, where they obtained their High School/Secondary Diplomas and Certificates. In 2015, they obtained a Signal Support System Specialist certification from the US Army.