Junior Financial Operations Coordinator

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Omnichannel Innovation Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape.

Unlocking Benefits Our meticulously crafted solutions provide a multitude of benefits:

Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.

Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.

Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.

Dynamic Team and Values Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.

Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.

Department Focus In the symphony of Deliverect's success, the Finance Department plays a pivotal role in orchestrating financial processes to enhance efficiency, effectiveness, and fiscal health. At every turn, we support growth, recognising the transformative power of Deliverect's products and why users turn to us.

Our global team is on a mission—to not only help businesses achieve financial success but to elevate the overall customer experience. We pride ourselves on a unique customer-centric approach that ripples from within Deliverect's operations to the users of our platform.

Guided by data-driven precision, we foster collaboration and financial success. Our secret sauce? Deploying innovative and adaptable financial processes and reporting that make doing business a breeze. Technology isn't just a tool for us; it's a key player in our decision-making, elevating our financial strategies, and ensuring best practises in resource allocation. We're not just balancing books; we're crafting the financial narrative that fuels Deliverect's continued triumph.

Your Impact

We're ​looking for a Junior Financial Operations Coordinator to join the finance team in ​Mexico City and support our team in day-to-day activities for a duration of 6 months. We welcome entry-level applicants who just graduated.

A Typical Day

• Update and Correct Billing Information
• Ensure customer billing information is accurate and up-to-date.
• Address and rectify any discrepancies in billing data.
• Collaborate with Customer Success and Support Teams
• Work closely with these teams to handle customer escalations related to billing issues.
• Provide support and solutions for any billing-related concerns reported by customers.
• Ensure Timely and Accurate Invoicing
• Verify that invoices are generated and sent to customers on time.
• Ensure that all invoices are correct and reflect the appropriate charges.
• Update Product Plans and Pricing
• Maintain and update product plans and prices in the billing system.
• Ensure that changes are accurately reflected in customer accounts.
• Escalate Issues in Billing System Automation
• Identify and escalate any issues observed in the billing system's automated processes.
• Work towards resolving these issues to maintain smooth billing operations.

Your Expertise

• Field of study: Finance, business administration, MBA or similar
• Language: English is a must, any other language is a plus
• Attention to Detail: Ensuring billing information is accurate and invoices are correct requires a high level of precision.
• Communication Skills: Working closely with the Customer Success and Support teams and addressing customer escalations about billing issues requires clear, effective, and empathetic communication skills.
• Problem-Solving Abilities: Dealing with escalations and discrepancies in billing often involves diagnosing and resolving complex issues quickly and efficiently.
• Familiarity with Billing Systems (not a must but a nice to have): Knowledge of how to navigate and update billing systems, including adjusting plans and prices, is essential. Experience with Chargebee and Netsuite is plus
• Time Management: Prioritizing tasks and managing deadlines is key to maintaining efficiency and customer satisfaction.