Veronica Shanel

Veronica Shanel is an experienced customer service professional with a career spanning over a decade. Currently serving as a Customer Service Representative at Deliveroo since April 2018, Veronica manages a high volume of incoming calls and assesses customer needs to ensure satisfaction. Previously, Veronica held the position of Senior Customer Service Executive at SPECTRUM INFOWAYS from March 2017 to January 2018, where responsibilities included resolving queries and fostering customer relationships. Veronica's journey in customer service began at SITEL INDIA PVT LTD in Mumbai, where from March 2010 to March 2017, assistance was provided to UK-based customers regarding train timings and ticket inquiries while maintaining high customer satisfaction levels. Education was completed at St Aloysius High School.