Steven Antes

Steven Antes is an experienced IT and service delivery professional currently serving as the Service Delivery Director at Summit BHC since September 2024, overseeing all IT service management functions. In addition, Steven holds roles at Deloitte as a Service Reliability Center Leader and Major Incident Manager, contributing to incident resolution and service support. As President of HDI Music City, Steven leads the prominent networking organization for Tech Support and Call Center professionals. Previous positions include Senior Network Architect at Healthways and Director of Customer Care at UL Workplace Health & Safety, where leadership and customer service culture initiatives were implemented. Steven's extensive background includes various management roles at Deloitte, where team building, customer satisfaction, and process improvement were key responsibilities, along with early career experience in the US Army Europe HQ as a Network Admin/Technology Support Analyst.