Priscila Madeira

Priscila Madeira possesses a diverse background in customer service and operations within the airline and banking industries. Currently serving as a Red Coat at Delta Air Lines since July 2022, Priscila previously held key positions at homeyou, Inc., including Director of Customer Success and Director of Call Center Operations from December 2019 to May 2024. Earlier experience includes roles as a Sr. Customer Sales & Service Associate at Salem Five Bank, and various positions at British Airways and Icelandair, ranging from Senior Operations Specialist to Airport Duty Manager. Priscila also has a legal background as a Paralegal/Legal Receptionist at McGovern, Snyder & Ganam P.C. Priscila holds a Bachelor of Science in Criminal Justice/Law Enforcement Administration from Bay State College, completed between 2015 and 2017.