Craig Hickey

Craig Hickey is a skilled professional with extensive experience in communications and intelligence roles. Currently serving as a Unified Communications Project and Senior Support Engineer at DWP Digital since July 2021, Craig successfully transitioned the UK's largest civil service department to an internally managed Microsoft-based communications system. Prior to this, Craig worked as an Infrastructure Engineer at BPDTS Ltd, which provided digital technology services to the Department for Work and Pensions. Craig also held a position at FDM Group as a Unified Communications Video Conferencing Support Engineer, managing video conferencing units and training support staff. Earlier experience includes service in the British Army as a Senior Intelligence Operator, overseeing a team that provided intelligence support to military and government operations in Northern Ireland, and delivering specialized training in operational intelligence. Craig's educational background includes training at the Defence College of Intelligence under the U.K. Ministry of Defence among other institutions.