Emma Skirrow-Gurney

Emma Skirrow-Gurney has extensive experience in customer service and community management, currently serving as the Community Experience Team Lead at Depop since December 2021, where previous roles included Payments Specialist and Community Experience Agent. Prior to this, Emma owned Vintage By Emma from July 2020 to August 2022 and held positions such as Sales Team Leader at Butlin's and NHS Test & Trace Level 3 Handler at Serco. Emma's career began at ASOS.com from June 2014 to November 2020, progressing from Customer Care Advisor to Customer Service Manager, overseeing a team and focusing on customer-first strategies. Additional experience includes roles at H&M and Next Group PLC. Emma holds a Bachelor's degree in English Language & Linguistics from York St. John University and has completed various media-related qualifications from West Herts College.