Gergana Nedelcheva

Gergana Nedelcheva is an experienced professional in the hospitality and technology sectors, currently serving as an Implementation Client Manager at DerbySoft since April 2019. Responsibilities include managing successful rollouts for new connections, conducting testing, and addressing issues through documentation and resolutions. Gergana previously worked as an Operations Analyst in Connectivity Services, overseeing customer success operations and processing for over 100 connections across EMEA and the Americas. Prior to that role, Gergana was a Business Intelligence Solutions Specialist at TravelClick and held multiple positions at Starwood Hotels & Resorts Worldwide, including Complex Executive Revenue Manager and Revenue Management Trainee. Gergana's career commenced in customer service roles as a Front Office Agent and Reservation Agent. Gergana holds a Master's in Hotel Management from Universidad Complutense de Madrid and a Bachelor's degree in Tourism from the University of Economics - Varna, complemented by an Erasmus programme experience at the University of Deusto.