HVAC Service Manager

Design Mechanical – a Comfort Systems USA Company – Colorado

In Colorado, we have three locations: our corporate offices and state-of-the-art fabrication shop in Louisville, and for our mountain region, we have shops in Breckenridge and Vail. Combined, we have nearly 300 employees and are growing. As a wholly owned subsidiary of Comfort Systems USA, we have a local company feel with the backing of one of the largest mechanical contractors in the country. 

Job Title: HVAC Service Manager

Department: Service Field

Reports To: VP of Service

FLSA Status: Non-Exempt (Eligible for Overtime)

Location: Louisville, CO

Wage: $50.00-$65.00/hr. (Posted salary ranges are made in good faith. Salary may be adjusted depending on the qualifications of the selected candidate)

Benefits Include: Comprehensive Medical, Dental, Vision, FSA/HSA, Matching 401K, Long-Term Disability, Short-Term Disability, Company-Paid Life and voluntary Spouse and child Insurance, AD&D, Employee Assistance Program, PTO, Paid Holidays, voluntary additional insurance/benefits, and other great perks.

Job Summary:

The HVAC Service Manager will oversee the daily operations of our service department. This role manages a team of service technicians, ensures customer satisfaction, and maintains service quality. The ideal candidate will have a strong background in HVAC systems, excellent leadership skills, and a commitment to providing exceptional service.

Key Responsibilities:

• Manage and lead a team of HVAC service technicians.
• Collaborate and manage Dispatcher with service calls, work orders, and technician schedules
• Ensure all service activities are conducted safely, efficiently, and within budget.
• Monitor job progress, provide technical support, and deliver high-quality service.
• Assist and perform repairs, overhauls, and start-ups of commercial HVAC systems, preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers.
• Assist with reviewing and approving quotes.
• Develop and maintain strong relationships with clients to ensure customer satisfaction.
• Conduct regular performance evaluations and provide training and development for service technicians.
• Oversee inventory management, ensuring adequate stock of parts and equipment.
• Handle customer inquiries, complaints, and service requests promptly and professionally.
• Implement strategies to enhance customer satisfaction
• Implement and maintain service policies, procedures, and best practices.
• Prepare and present regular reports on service department performance.
• Address and rectify any quality or performance issues.

Qualifications:

• Minimum of five years of experience in commercial HVAC service, with at least three years in a managerial role.
• Strong technical knowledge of commercial HVAC systems.
• Solid understanding of financial management and budgeting.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in using service management software and other relevant tools.
• HVAC certification is preferred.
• Must have an EPA Certification.
• Ability to analyze data and implement strategic improvements.
• Familiarity with safety regulations and compliance standards.
• Proficient in using service management software and tools.
• Willingness to work flexible hours, including evenings and weekends, as needed.
• Valid driver’s license and clean driving record under company policy

Design Mechanical, Inc. is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.

Design Mechanical, Inc. is not open to third-party solicitation or resumes for our posted FTE positions. Resumes received from third-party agencies that are unsolicited will be considered complimentary.