Nikola Glasnovic

Nikola Glasnovic currently serves as a Competence Center Manager at Deutsche Telekom since April 2024 and has been with Hrvatski Telekom since June 2012, holding various titles including IT Project Manager, Channel Manager, Product Owner, and Project Manager. In these roles, Nikola Glasnovic has led process change initiatives, shaped business and technical proposals into solutions, and ensured alignment with telecom eTOM standards. As a Complaint Management Expert, responsibilities included increasing first-level complaint resolutions, defining departmental targets and KPIs, and managing projects, while earlier as a Complaint Management Specialist, tasks focused on resolving complaints within legal deadlines and maintaining quality standards. Educational background includes studying at Treća Ekonomska, graduating in 2007.